Refund Policy

1. Overview

This Refund Policy applies to subscriptions purchased on TravelyDeal (travelydeal.com), operated by André Luís dos Santos Carneiro Terra (NIF 334521440), in accordance with Directive 2011/83/EU on consumer rights and applicable Portuguese law.

This policy covers TravelyDeal subscription plans (Starter, Pro). It does not cover flight tickets or bookings made through third-party providers linked from our platform — those are governed by the respective airline or booking platform's own policies.

2. EU 14-Day Cooling-Off Right

As a consumer resident in the European Union or European Economic Area, you have the statutory right to withdraw from a distance contract within 14 calendar days of the date on which the contract was concluded (i.e., the date of your initial subscription purchase).

During this period, you may request a full refund without providing any reason.

2.1 Waiver of Cooling-Off Period

If you explicitly request that we begin providing the service before the 14-day withdrawal period expires (e.g., by immediately accessing your account features after purchase), you acknowledge that you may lose your right to withdraw once the service has been fully performed. In practice, because TravelyDeal is a continuous subscription service (not a one-time delivery), we do not consider the service "fully performed" within 14 days — your cooling-off right remains intact for the full 14-day window from initial purchase.

3. How to Request a Refund

To exercise your right to withdraw or to request a refund, send us a clear statement by:

1. Send an email to admin@travelydeal.com Include in your message: your full name, the email address associated with your account, and your request to cancel and receive a refund.
2. We confirm receipt within 2 business days You will receive an acknowledgement confirming we have received your request and the amount to be refunded.
3. Refund processed within 14 days We will process your refund within 14 calendar days of receiving your withdrawal request. The refund will be credited to the original payment method used for the purchase.

4. Refund Method and Processing Time

Refunds are returned to the original payment method used at checkout (credit/debit card via Stripe). We do not issue refunds via alternative methods (bank transfer, cash, store credit) unless required by applicable law.

Processing times after we initiate the refund:

• Credit/debit card: 5–10 business days to appear on your statement (dependent on your card issuer)

We do not charge any administrative fee for processing refunds.

5. Cancellations After the Cooling-Off Period

Outside the 14-day cooling-off window, subscriptions are non-refundable for the current billing period. However:

• You may cancel at any time through your account settings or by contacting us
• Upon cancellation, your subscription remains active until the end of the current paid period
• You will not be billed for subsequent periods
• We do not issue partial refunds for unused days within an active billing period

6. Exceptional Circumstances

We may, at our sole discretion, issue refunds outside the standard policy in the following cases:

• Prolonged service outages (more than 72 hours in a given billing month) affecting core functionality
• Technical errors resulting in duplicate charges
• Charges made in error by our systems

To request a refund under exceptional circumstances, contact us with a description of the issue and any relevant details.

7. Flight Bookings (Third-Party)

TravelyDeal is an alert and discovery service — we do not sell airline tickets. If you have booked a flight through a third-party provider linked from TravelyDeal, any refund or cancellation for that booking must be handled directly with the airline or booking platform according to their own policies. We have no ability to process refunds for third-party bookings.

8. Disputes

If you are not satisfied with the outcome of a refund request, you may:

• Contact us directly to escalate your complaint: admin@travelydeal.com
• Use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr
• Contact the Portuguese consumer protection authority: DECO — Associação Portuguesa para a Defesa do Consumidor
• Raise a dispute with your bank or card issuer (chargeback)

9. Contact